Disclaimer: This FAQ is intended to provide general information only and does not replace the Association's governing documents or insurance policies. Coverage is subject to the terms, conditions, exclusions, and deductibles of the applicable insurance policies. Homeowners should consult their insurance agent regarding their individual coverage needs.
General Homeowner Questions
1. Who do I contact with maintenance concerns?
Please contact the Management Office to report any maintenance concerns involving Association-maintained property. We will determine whether the item is maintained by the Association or is the homeowner's responsibility. P: (239) 304-0073 E: summitplace@kwpmc.com.
2. Where can I find the governing documents?
The Declaration, Articles of Incorporation, Bylaws, Rules & Regulations, Architectural Standards, and other community documents are available on the community website or by contacting the Management Office.
3. How do I submit an Architectural Review Board (ARB) application?
All exterior modifications to the front, rear, or sides of your home require prior approval from the Architectural Review Board (ARB) before any work begins. This includes, but is not limited to, landscaping changes, landscape borders, decorative rocks, fountains, garden features, magnetic garage decorations, exterior lighting, including solar lights, driveway extensions, pavers, painting, gutters, fencing, screen enclosures, and any other exterior improvements or additions. All ARB applications must now be submitted online through the community website. Once signed in, navigate to: Resident Services > ARB Online Application > ARB Submit. Please include all required drawings, specifications, photographs, color samples, and supporting documents when submitting your application. Incomplete applications may delay the review process. After your application has been successfully submitted, you may review its status by navigating to: Resident Services > ARB Online Application > ARB Status. ARB approval must be received before any work, installation, purchase, or modification begins.
4. My child recently turned 18. Do I need to notify the Association?
If your child will continue to reside in the community as an adult occupant, yes. Once a household member turns 18 and continues to live in the home, the homeowner must submit an Adult Occupant Application through Tenant Evaluation so the individual can be properly registered with the Association. As part of the registration process, the adult occupant should also provide any applicable information for Vehicle registration, Community access credentials (if applicable), Emergency contact information. If your child is attending college or otherwise does not reside in the home on a full-time basis, an Adult Occupant Application is generally not required. They would be considered a visitor when staying at the property.
5. Who do I contact if my electricity goes out?
If your power goes out check your home's circuit breakers to ensure a tripped breaker is not the cause. Check whether neighboring homes are also without power or visit the FPL outage map to see if an outage has already been reported in your area. If power has not been restored or the outage has not been reported, contact Florida Power & Light (FPL) directly to report the outage and receive restoration updates. If the outage appears to be affecting the community's common areas (such as streetlights, gates, or amenities), you may also notify the Management Office.
6. Who provides water service?
Each home has a utility connection located near the front of the property. Responsibility for repairs generally depends on where the issue is located. If the problem is on the street side of the utility connection (toward the road), it is generally the responsibility of Collier County Water-Sewer District. Homeowners should contact the utility directly to report the issue. If the problem is on the home side of the utility connection (toward the residence), repairs are generally the homeowner's responsibility. Homeowners should hire a licensed and insured plumbing contractor to diagnose and repair the issue. If you are unsure where the problem is located, you may contact Collier County Water-Sewer District at (239) 252-6245 or the Management Office for guidance. Please note: Following repairs performed by Collier County Water-Sewer District, the excavation area may not be immediately restored to its original condition. Homeowners are responsible for ensuring any remaining hole, depression, or disturbed landscaping on their property is properly filled, restored, and maintained to help prevent safety hazards and preserve the appearance of the community.
7. Who provides internet and cable service?
Summit Place has a bulk service agreement with Xfinity, which provides internet and cable service to all homes. The Association's current bulk package includes Xfinity Blast! Internet, Popular TV package, Limited Basic Service, Standard DVR service, One Xfinity modem (gateway), and One digital converter. If you would like faster internet speeds, additional cable boxes, premium channels, or other upgraded services, you may contact Xfinity directly. Any services beyond the Association's standard bulk package are the homeowner's responsibility.
8. What is the Capital Contribution?
The Capital Contribution is a one-time contribution collected at the time of the sale of a property. Per the governing documents, the Capital Contribution is equal to one-half (½) of the Association's annual assessment. This amount should be reflected on the Estoppel Certificate and the settlement statement at closing. If you have questions regarding the Capital Contribution or your closing documents, please contact the Association management office.
Storms & Insurance Claims
1. What should I do after a named storm?
If your home sustains damage as a result of a tropical storm or named hurricane, homeowners should promptly contact their homeowners insurance carrier to report the damage and begin the claims process. Homeowners are responsible for coordinating repairs through their insurance carrier, subject to the terms and coverage of their individual policy. If you believe the damage may also involve the Association's responsibilities, please notify the Management Office so the situation can be documented and reviewed in accordance with the Association's governing documents and applicable insurance policies.
2. Where can I obtain a copy of the master insurance policy or certificate of insurance?
For information regarding the Association's master insurance policy or to request a certificate of insurance, please contact iricertificates@hilbgroup.com.
3. What insurance coverage does a buyer need for their unit?
Buyers should obtain an HO-3 (or equivalent) homeowners insurance policy to provide coverage for the interior of their unit ("walls-in"), personal property, personal liability, and any other coverage recommended by their insurance agent.
4. Can you confirm that the Association's master insurance policy covers the exterior of the building, and homeowners only need a wall-in policy?
Generally, yes. The Association's master insurance policy covers the exterior of the building, while homeowners are responsible for obtaining an HO-3 (or equivalent) policy to cover the interior of their unit ("walls-in"), including personal property and personal liability. Important Exception: If a storm damages only the roof of an individual building and the damage does not exceed the Association's insurance deductible or otherwise does not qualify for coverage under the master policy, the repair may become the responsibility of the homeowners in that building, as outlined in the governing documents.
5. Should I contact my insurance company or the HOA first?
It depends on the nature of the damage. If the damage involves the roof, exterior of the building, or a common area, please notify the Management Office as soon as possible so the issue can be documented and evaluated. If the damage involves the interior of your home, personal property, or is the result of a tropical storm or named hurricane, you should also promptly contact your homeowner's insurance carrier to begin the claims process. When in doubt, notify both the Management Office and your insurance company. Prompt reporting helps ensure the damage is properly documented, and the appropriate next steps can be determined.
Roofs & Vent Caps
1. I have broken roof tiles outside. Will the Association's roofing company come out to replace them?
Broken roof tile replacement is the responsibility of the homeowner. The Association's roofing contractor is available to perform the repair; however, the cost of the replacement and any associated service fees are the homeowner's responsibility. The Association also has a limited supply of extra flat roof tiles in storage. Homeowners are welcome to request a bundle (5 flat roof tiles) to keep in their garage for future repairs, while supplies last.
2. Why is there a triangle-shaped area on my roof where roof tiles appear to be missing?
The triangle-shaped area is known as a roof cricket. A roof cricket is an intentional part of the roof's design that helps divert water away from roof transitions and directs it toward the gutters or drainage areas. This improves water flow and helps reduce the potential for water intrusion. Because of its purpose, this area is typically constructed with flashing rather than roof tiles. It is not considered missing roof tiles or a construction defect.
3. Who is responsible for roof leaks?
Responsibility depends on the cause of the leak and the Association's governing documents. If you discover a roof leak, please notify Management immediately so the issue can be evaluated. The Association will determine responsibility based on the governing documents and the circumstances of the damage. Important: Not all interior water intrusion originates from the roof. Water may enter a home through a variety of sources, including windows, exterior penetrations, or other building components. Homeowners are responsible for maintaining the windows serving their home, including the glass, frames, seals, screens, and associated hardware. Identifying the source of the leak is an important first step in determining the appropriate repair.
4. If a roof leak damages my ceiling, who pays for the interior repairs?
Interior damage, including drywall, paint, flooring, cabinetry, and personal belongings, is generally the responsibility of the homeowner and should be submitted to the homeowner's insurance carrier. Responsibility may vary depending on the cause of the damage and the applicable insurance policies.
5. Do I need to notify the Association before replacing roof tiles?
Yes. Homeowners should contact the Management Office before scheduling roof tile repairs. The Association can confirm the approved roof tile style and color and provide information about available replacement tiles in storage.
6. May I hire my own roofing contractor?
Yes, provided the contractor is properly licensed and insured and uses approved materials that match the community's existing roof system. Any required architectural approvals must be obtained before work begins.
7. Do I need to notify the Management Office before any work is performed on my roof?
Yes. Homeowners must notify the Management Office before any contractor or vendor accesses the roof, regardless of the type of work being performed. This includes, but is not limited to, roofing repairs, window replacements, shutter installations, satellite installations, solar installations, or any other project requiring roof access. Roof tiles can be cracked or broken during the course of work, and improper foot traffic or damage to the roof system may compromise the roof underlayment and potentially affect the manufacturer's or contractor's warranty. Notifying the Management Office allows the Association to document the condition of the roof before and after the work and help ensure any damage is identified and addressed promptly.
8. Why are roof vent caps ("candy canes") important?
Roof vent caps, commonly referred to as "candy canes," allow air to properly vent from your home's plumbing and dryer exhaust systems while helping prevent rainwater from entering the vent pipes. These components are essential to the proper operation of your home's ventilation systems.
9. Does the Association offer bulk dryer vent cleaning?
Yes. Periodically, a vendor, such as Lint Out, offers Summit Place homeowners the opportunity to participate in a discounted bulk dryer vent cleaning event. The Association assists by coordinating a service date and notifying the community, but participation is completely voluntary. All costs associated with the service are the homeowner's responsibility. The Association does not perform, supervise, or warranty the work provided by the vendor.
10. Who is responsible if my roof vent cap or dryer vent connection is damaged?
Homeowners are responsible for maintaining and repairing the roof vent cap, dryer vent connection, and all vent components serving only their home. During a dryer vent cleaning, it is possible for an aging or loose vent connection to become disconnected. If repairs are needed, homeowners should hire a qualified, licensed, and insured contractor. Temporary repairs, such as using foil tape as a waterproof solution, are not considered an acceptable permanent repair.
11. My contractor broke a roof tile. What should I do?
Notify the Management Office as soon as possible. Although roof tiles are designed to shed water and protect the roofing system, the underlayment beneath the tiles is the primary waterproof barrier. A cracked or broken tile does not automatically result in a roof leak; however, if the damage also compromises the underlayment, water intrusion can occur. Homeowners are responsible for damage caused by contractors they hire. Contractors working on tile roofs should be experienced with tile roofing systems and exercise care when accessing the roof. Improper roof access or repairs may affect applicable roof warranties.
Exterior Maintenance & Improvements
1. What should I do if woodpeckers damage the decorative foam on my building?
Woodpecker damage to the decorative foam trim serving your home is the homeowner's responsibility to repair. Homeowners should hire a qualified, experienced contractor familiar with repairing exterior decorative foam to restore the damaged area. To preserve the appearance of the community and prevent damage to neighboring homes, the Association does not permit homeowners to install deterrent devices such as CDs, reflective objects, noise-making devices, or other similar items on the exterior of the building without prior approval. If you notice woodpecker damage, we recommend addressing it promptly. Small holes can become larger over time and may attract additional bird activity.
2. Are gutters required on my home?
No. Gutters are not currently required by the Association. However, many homeowners choose to install them to help direct rainwater away from their home and reduce water runoff. From a property management perspective, gutters are highly recommended, especially for middle units, as they can help minimize water runoff near entryways, landscaping, and foundations. Please note that all exterior modifications require Architectural Review Board (ARB) approval prior to installation. Homeowners must submit an ARB application and receive written approval before any gutter installation begins.
3. Can I obtain touch-up paint for my home?
Yes. The Association maintains a limited supply of touch-up paint for homeowners. If you need a small amount for minor exterior touch-ups, please contact the Management Office. Paint is available while supplies last.
4. Is there a charge for touch-up paint?
No. The Association can provide a small container of touch-up paint for minor exterior repairs at no cost, while supplies are available.
5. What if I need to repaint a larger area?
If more than a small touch-up is needed, homeowners are responsible for purchasing the appropriate paint. Approved building paint colors and specifications can be found on the community website under Summit Place > Building Paint Schemes. Homeowners should ensure the correct color scheme for their building is used before beginning any painting.
6. Can I use a different paint color if it is close to the community color?
No. To maintain a consistent appearance throughout the community only the Association's approved exterior paint colors may be used.
7. Can I paint my front door a different color?
No. Currently, the only Association-approved color for front doors and shutters is Sherwin-Williams Extra White #SW 7006. Painting your front door with any other color is not permitted without prior approval from the Association. If your door only needs minor touch-up paint, please contact the Management Office to see if we have touch-up paint available. If you are repainting the entire door, you will be responsible for purchasing the approved Sherwin-Williams Extra White #SW 7006 paint.
Landscaping & Trees
1. Are the trees maintained by the HOA?
Trees located on Association-maintained property are maintained by the Association through its landscape contractor.
2. What if tree roots enter my sewer line?
If tree roots damage or obstruct the sewer line serving only your home, repairs are the homeowner's responsibility. We recommend contacting a licensed plumber for evaluation and repair.
3. Can I trim the Association tree?
No. Please contact the Management Office if you believe a tree requires trimming or poses a safety concern.
4. Can I plant or remove a tree?
Any planting or removal of trees requires prior Architectural Review Board (ARB) approval and must comply with the community's governing documents.
Homeowner-Owned Components
1. Who is responsible for the pedestrian entry gate at the front of my home?
Homeowners are responsible for maintaining and repairing the bronze metal pedestrian entry gate located at the front entrance of their home.
2. Who maintains my sewer line?
Homeowners are responsible for maintaining the sewer line that exclusively serves their home.
3. Who maintains my mailbox?
Homeowners are responsible for maintaining and repairing their individual mailbox, including the mailbox door, and any damage caused by normal wear and tear or accidental impact. Because mailbox posts are shared between neighboring homes (supporting either two or three mailboxes), homeowners are expected to coordinate with the other homeowner(s) sharing the post and equally share the cost of repairs or replacement when the mailbox post or shared structure is damaged or requires replacement. If the damage affects only one individual mailbox (such as the door or lock), only that homeowner is responsible for the repair costs. If your mailbox requires repairs or replacement, please contact the Management Office for information regarding the approved mailbox specifications and replacement procedures.
4. Who is responsible for exterior light fixtures?
Homeowners are responsible for maintaining and replacing exterior light fixtures attached to their home.
5. Who maintains my garage door?
Homeowners are responsible for maintaining, repairing, and replacing their garage door and related components.
6. Who is responsible for pest control?
The Association provides pest control services for the common areas only. Pest control within or around an individual home, including treatments on a homeowner's property, is the homeowner's responsibility. Homeowners should hire a licensed and insured pest control company if treatment is needed for their home or property.
7. Who is responsible for maintaining my windows?
Homeowners are responsible for maintaining, repairing, and replacing the windows serving their home, including the glass, frames, seals, screens, and any associated hardware.
8. Who is responsible for pressure washing my driveway, walkway, lanai and rear privacy partition fence?
Homeowners are responsible for keeping their driveway, walkway, lanai, rear privacy partition fence, and other exterior areas serving only their home clean, well maintained, and free of dirt, mildew, algae, and other organic growth. Pressure washing should be performed as needed to maintain the appearance of the property and preserve the community's standards.